FAQs
We want to ensure you have all the information you need when purchasing your artwork.
If you're looking for more details, some of our most frequently asked questions are listed below.
1. When will my order be dispatched?
Orders are typically dispatched within 2-3 business days after payment confirmation. You will receive a shipping notification with tracking details once your order has been shipped.
2. What are the delivery costs?
Delivery costs depend on your location and the size of the artwork. You can view the shipping fees at checkout before confirming your order.
3. How will you ship my order?
We ship all orders with reliable, insured courier services. The method and carrier depend on the size of your order and delivery address, ensuring safe and timely arrival.
4. I haven’t received my Order Confirmation email.
If you haven’t received your Order Confirmation email, please check your spam or junk folder. If you still can't find it, contact us at [Your Contact Email] with your order details, and we'll assist you right away.
5. Can I change my delivery dates?
If you need to change your delivery date, please contact us as soon as possible. We’ll do our best to accommodate your request, but once the artwork has been shipped, changes may no longer be possible.
6. What are my payment options?
We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways.
7. When will you take payment for my order?
Payment will be processed at the time of checkout, before your order is dispatched. If your payment is not authorized, we will contact you to resolve the issue.
8. How can I save the artwork I like, to view, share or buy at a later date?
You can save your favorite pieces by creating an account on our website. Once logged in, you can add artwork to your wishlist for later viewing or purchasing.
9. Do you sell prints only?
We offer a range of artwork formats, including original pieces, prints, and limited editions. Please check the product description for details on the type of artwork.
10. Can you help me find something specific?
Absolutely! If you're looking for something specific, feel free to reach out to us with your preferences. Our team is here to assist you in finding the perfect piece for your collection.
11. What if my artwork arrives damaged?
We take great care in packaging your artwork securely. However, if your artwork arrives damaged, please contact us immediately with photos of the damage and the packaging. We will work with you to resolve the issue, either by offering a refund, depending on the case.
12. Do you offer international shipping?
Yes, we offer international shipping. Shipping costs and times will vary depending on your location. During checkout, you’ll be able to view the estimated shipping fees and delivery timeframe for your region.
13. How can I track my order?
Once your order has been dispatched, you will receive an email with tracking details. You can use the tracking number to monitor the progress of your shipment.
14. How can I contact customer support?
You can reach our customer support team through our Contact page or by emailing us at support@artwallenvy.com . We typically respond within 24 hours during business days.
If you have any other questions or need additional assistance, feel free to contact our team. We're happy to help!